Frequently Asked Questions

Reference our most frequently asked questions below. If you still need help after reading, please feel free to contact us.

About

Everyone has a story... What's yours?

Founder & CEO Judah Parness introduces new musician's marketplace, GearBooth.

Selling

What is unique about GearBooth as a sales platform?

GearBooth has spent, and continues to spend, hundreds, if not thousands of man-hours researching instruments and their respective attributes. We then enter all our research into a database which we then provide to you, the seller, for the fastest, easiest way of listing your used gear without sacrificing the quality of your listing.

What does it cost me to sell gear on GearBooth?

Selling on GearBooth is absolutely free!

The main reason we choose this path is because we felt that sellers shouldn't have to pay to sell their gear. We've all sold online before and it sucks a big one when you have to give a chunk of your sale to another party - we just simply didn't want that.

We also believe that by eliminating seller fees we can create a more comprehensive marketplace since one of the largest barriers to online selling has been removed from the market.

What can I sell on GearBooth?

Due to the intricate nature of our application and database, you can only sell products that fall into one of the currently listed instrument categories. As of March 31, 2014, users can sell the following instruments:

Guitars
Bass Guitars
Drums & Percussion (excluding Marching)

The rate at which we can add new categories depends on the speed at which we can collect verified instrument data. Future additions to our category structure will include guitar and bass amplifiers and head units, effects pedals, brass instruments, folk instruments such as Mandolins and Banjos, DJ equipment and more. If you would like to suggest an instrument category, please do so by clicking here.

You have the category for my instrument but not the brand. What do I do?

Let us know! It takes seconds for us to add a new brand to existing categories.

How do I sell my gear on GearBooth?

Selling your used gear on GearBooth is easy! The best thing to do is lookup your instrument in our database of manufacturer-verified instruments, and then follow the on-screen prompts to complete your listing.

What if I can't find my instrument in your database?

Not to worry! We've built a manual instrument entry system where sellers can enter as much information as they have on their gear. Once we get that information from you, we go to work on verifying the attributes and completing the product profile. As updates are available, we will post them to your product page to increase your product's visibility in search and increase buyer satisfaction.

What if I have multiple items to sell?

GearBooth software engineers are working diligently to create a platform which allows sellers to list more than one item in a single listing without losing the data that makes our business unique. As a temporary workaround, we recommend that you list each item separately using our ListAssist listing engine until multi-item listing support is available.

What happens after my item is sold?

After your item sells, it is your job to package your item responsibly and ship it to your buyer within your specified handling time. GearBooth has devised a unique Community Rating system which objectively measures your performance as a seller. Your commitment to your buyers will have a strong impact on your Community Rating.

What if I decide I don't want to sell my item?

If you decide you don't want to sell your item before your item sells, you can remove it from the marketplace at any time. Should you decide this after your item sells, you can submit a full refund to your buyer, but your Community Rating may be negatively affected.

What happens if a buyer doesn't pay?

Well, we hope this never happens! But if it does, not to worry. Your buyer will only have 48 hours to pay for the item before it is re-released for others to purchase within the marketplace. We don't want no scrubs on our marketplace!

Can I list my item for sale on GearBooth and other sites at the same time?

We strongly recommend that you make GearBooth your preferred marketplace for selling used musical equipment, off and on-line. This accomplishes two things: it reduces the need to manage multiple sales outlets, and; your buyers will always be able to find you and your items in a centralized location, ensuring higher buyer confidence that one of your items will not be sold out from under them at another venue.

Why is my item's price higher than what I specified?

The reason your item is priced higher than what you specified during the listing process is because GearBooth makes money by adding its desired commission for selling your item to your asking price. This allows GearBooth to earn revenue on sales while allowing you to keep 100% of your asking price.


Community Rating

What is my Community Rating?

Your Community Rating is the community's way of asserting if one would like to do business with you on GearBooth. Each action you take in which you interact with another member of the community has an impact on your Community Rating.

How is my Community Rating calculated?

Your Community Rating is an aggregate score calculated by adding together two distinct parts: your buyer rating and your seller rating. Each part is calculated by each interaction with another member on GearBooth times the rating weight for that part. For example, if you successfully sell an item on the Marketplace and you ship your item within your specified handling time, then the seller portion of your Community Rating for that particular transaction will be credited with a positive rating. In a similar way, if you successfully purchase an item from the Marketplace and you pay for your item within the specified time-period, your buyer rating will be credited with a positive rating for that particular transaction. Both buyers and sellers must fulfill all interactions successfully and in a timely manner to ensure the continued satisfaction of the GearBooth Community.


Withdrawals

Payments and Withdrawals refer to how the GearBooth Community exchanges currency. For the protection of all parties in the GearBooth Community, we have devised a policy to protect against fraudulent and malicious activites. You can read more about payments and withdrawals by viewing the GearBooth Terms of Use.


Why am I required to "Mark my item as shipped/received"?

As part of our Community Protection Plan, we have decided that the best way to avoid fraudulent activity is to take extra precautions to ensure that all parties are acting responsibly. If you have any questions, comments or concerns about this process, please feel free to contact us.


Corporate

If selling is free, how do you make money?

Excellent question. We make money by building our desired commission or "fee" into the price of each item listed in the marketplace. For example, if the seller of a guitar wants $500 and we want 10%, then the buyer will pay $550 plus any additional shipping charges outlined by the seller. Our fees range from 20% for the lowest priced items (equal to $.02 - $7.50 in fees) to 4% and lower for the higher priced items (e.g. $40,000 item = $1,603 in fees). As of March 31, 2014 we have not have set a cap on our fee schedule.

What are your goals for the future?

Our goals are to continue growing our inventory of used instrument listings, expanding our product category capabilities to include DJ, Pro Audio & Recording, and Marching gear, growing our database of manufacturer-verified instrument specifications, and continuing our expansion of the Artist Equipment Profiles. Ultimately, we want GearBooth to be your #1 source for used musical equipment and instrument guidance.

Are you hiring?

YUP! If you want to explore career opportunities within GearBooth, all you have to do is visit our careers page and follow the links to apply!


What else would you like to know?

Feel free to contact us and let us know.

Questions? Suggestions? Tell us!